The reference framework for KPO activities in community engagement is set in the Social Performance Policy and Standards and operating procedures introduced in 2008 based on the performance standards of the International Finance Corporation. Though our social performance extends to reach all the society stakeholders, special attention is given to the area surrounding KPO operations. KPO annual Social Performance Plan summarises the strategic objectives and the actions to be adopted in the year.
Consultation is a fundamental pillar of KPO activities in the social performance sphere. Different tools are adopted ranging from formalized consultative bodies Village Councils to public hearings and ad-hoc meetings with local authorities, NGOs and other key informants. In 2010, two public hearings were held to discuss the Environmental Impact Assessment for the Karachaganak-Uralsk pipeline construction project and the project for new landfill of industrial solid waste.
KPO strives to support on improving livelihoods of the communities around Karachaganak complementing the efforts made by the local authorities. In 2010, KPO investment in the local communities, including the dedicated Village Council Projects and the Community Development Projects totalled US$ 657,507. Unfortunately, no funds for the above projects have been approved in 2011.
With a target of minimising impacts on the local communities through KPO operations, we have set a mechanism for handling complaints raised by communities. To improve efficiency of the said mechanism, KPO’s Community Grievance was updated taking into account the lessons learnt in the years of functioning. In 2010, KPO Community Relations team met with the rural communities to explain the updated procedure and handover dedicated brochures to the residents.