Business Ethics

  • Home
  • /
  • Business Ethics

KPO Business Ethics and Compliance

KPO sets high standards of performance and ethical behaviour. The reputation of KPO and our employees is determined by actions corresponding to KPO Business Principles, which consists of honesty, integrity and respect for people both inside and outside of the company.

KPO Business Principles

KPO conducts its business based on shared values and the KPO Business Principles.

KPO Business Principles set out the main business aspects that govern how we conduct our business, and set high standards of performance and ethical behaviour. We also expect all of our stakeholders, including contractors and suppliers, to respect and adhere to these Business Principles.

There are seven KPO Business Principles: Health, Safety and the Environment; Business Integrity; Economic; People; Communities; Communication and Engagement; Compliance.

Click here to download a copy of the Business Principles in PDF or here to download a video.

Code of Conduct


Developed on the basis of the Business Principles, KPO Code of Conduct describes standards and norms of behaviour that KPO employees shall follow, which are fundamental rules explaining to employees how to apply the Business Principles: honesty, integrity and respect and compliance with laws and regulations.


The Code of Conduct covers such areas as: Fighting Corrupt Practices, National and International Trade, Health, Safety, Security and the Environment, Safeguarding Information and Communications.


Click here to download a PDF copy of the Code of Conduct.


Hotline and business ethics support


KPO has established a Hotline to allow staff members and third parties (vendors, suppliers, contractors and any other stakeholders) report of potential raising concerns, including such legal and ethical violations as discrimination, sexual harassment, conflicts of interest, safety or environmental violations and/or improper financial practices or bribery, cases on potential non-compliance with Business principals and Code of Conduct verbally or in written. You can call from any phone (mobile or local phone line) and you will be connected to the call centre. All reports are collected and processed by an independent company which guarantees confidentiality and anonymity. Reports received via this Hotline will be passed to authorised persons within KPO, who will ensure they are dealt with in a professional and confidential manner.